Orders Terms and Conditions

When placing an order with Sugar Pop Bakery, all orders are subject to the terms and conditions set out below. Please note that we have the right to revise and amend these Terms from time to time. You will be subject to the policies and terms in force at the time that you order the Sugar Pops from us:

Confirmation of Order

Your Order and our Confirmation of the order are considered by us to set out the whole agreement between you and us for the sale of our Sugar Pops. Please check that the details in your Order are complete and accurate before you commit yourself to these terms. Please ensure that you read and understand these Terms before you submit your Order, because you will be bound by the Terms once a contract comes into existence between us.

The Order is an offer by you to enter into a binding contract, which we are free to accept or decline at our absolute discretion. These Terms shall become binding on you and us when we issue you with a confirmation of order confirming your Order at which point a contract shall come into existence between us.

Deposits

If placing an order significantly in advance of when you require the cakes and of a quantity of at least 150 cake pops, we require a 25% deposit to secure your order. The remaining balance is then due 4 weeks prior to the dispatch date. This deposit is non-refundable but exchangeable for another date and transferable.

Price and Payment

The price of the Cakes will be as set out in your Order Confirmation and payment in full is to be made at the time of order unless agreed in writing by us. Your booking is not confirmed until this is received.

Payments Methods

Payment can be made by Direct Debit, Pay Pal and Credit Card. We only accept the following credit cards: Visa and Mastercard. There is a 3% surcharge for using your credit card to make purchases. Your credit card will be billed once we processed the details and a receipt will be emailed to you straight away.

Dispatch

Full payment must be made before we can dispatch your cake pops. We will dispatch the Sugar Pops to you on or as near as practical the date set out in the Order as the preferred dispatch date. Delivery of the Order shall be completed when we dispatch the Sugar Pops to the address provided in the Order (signature normally required).

We will take reasonable steps to meet the preferred dispatch date set out on the Order or as otherwise agreed between us. However, occasionally delivery may be affected by factors beyond our control and so cannot be guaranteed. We will let you know if we become aware of an unexpected delay and will arrange a new delivery date with you. It is responsibility to ensure that the delivery address supplied is accurate to avoid delays. If you fail to take delivery of an Order, except where this failure is caused by our failure to comply with these Terms or by an event beyond your control: we shall have no liability to you for late delivery.

All interstate orders are sent out via Express Next Day Delivery unless otherwise specified. If you have requested a specific delivery date, your order will be dispatched at least 2 working days prior however, we cannot be held responsible for any delays caused by the Australia Post postal service. For orders being sent via courier, we can provide you with details of the courier and a parcel tracking number. We will notify you via email once your order has been dispatched.

Pickup

Pickup is available at our home-based bakery at 3 Parish Street Pemulwuy at the following times:

  • Weekdays 10am to 5pm
  • Weekends 10am to 1pm

If you cannot pick up your order during business hours, please contact us and we will do our best to schedule an alternative pick up time slot for you.

Loss or Damages

We package all our Sugar Pops with the utmost care and attention, however we cannot be held responsible for any products lost or damaged once they have been left in the care of Australia Post or any other courier service or during a customer’s own transportation or storage. We cannot take responsibility for any delays caused by circumstances out of our control.

Variations In Final Products

All of our cakes are individually handmade and therefore, there may be some differences between products. Any samples, drawings, descriptions or advertising we issue, and any descriptions or illustrations contained on our website, are issued or published solely to provide you with an approximate idea of the Sugar Pops they describe. They do not form part of the contract between you and us or any other contract between you and us for the sale of the Sugar Pops.

Quality Control

As each of our Sugar Pops are made with the customer’s expectations in mind, we warrant that on dispatch the Sugar Pops shall conform to their description, be of satisfactory quality and comply with all relevant food safety, statutory and regulatory requirements in the Australia. We will take reasonable steps to pack the Cakes properly and to ensure that you receive your Cakes in good condition.

However, once dispatched, our responsibility as a seller ceases to exist and this warranty does not apply to any defect in the Sugar Pops arising from willful damage, accident, negligence by you or any act of a third party, if you use the Sugar Pops in a way that we do not recommend, your failure to follow our instructions, or any alteration you carry out.

Rejects, Refunds and Returns

Due to the nature of the Pops, it is not possible for Sugar Pops to be returned to us if you are unhappy with them for any other reason. In the unlikely event that the Sugar Pops are do not conform with these discussed design, please let us know as soon as possible after delivery.

If the Sugar Pops are faulty, we will: (a) provide you with a full or partial refund; or (b) replace the Sugar Pops.

Nut-free Environment

As our cakes are made in an environment where nuts are present, we cannot guarantee that any Sugar Pops are entirely nut free although we make every effort to ensure that allergies are accommodated.

Cancellations and Refunds

If for any reason you wish to cancel your order more than 14 days prior to dispatch of your Sugar Pops, we will offer a full refund less any deposits paid. However, cancellations within 14 days are non-refundable nor transferable. In the unlikely event we have to cancel an order, we will offer a full refund. As our Sugar Pops are food products, we are unable to issue a refund.

 

Separate terms and conditions apply to cake pop class bookings and gift vouchers. 

Website Usage Terms and Conditions

When you are using Sugar Pop Bakery website, you have expressed your agreement to the terms and conditions set out below:

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Sugar Pop Bakery. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price

Privacy Protection

The personal information you provide to Sugar Pop Bakery of your name, shipping and e-mail address, other contact details as well as order, delivery and billing information; it will be maintained as part of our customer records for the purposes of credit checking, direct marketing, orders delivery and product purchase history.

Copyright

Any unauthorized use or modification of the materials on the site may violate copyright laws, trademark laws, the laws of privacy and publicity, contract, and communications regulations and statutes and any other applicable laws. Sugar Pop Bakery expressly reserves all rights and remedies available under said law, regulations and statutes. You may not distribute, modify, transmit, reuse, download, repost, copy, or use the contents of the Site for public or commercial purposes, or for personal gain, without the express prior written permission of Sugar Pop Bakery.

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